I have attended the Christchurch Advanced Customer Service course run by The Learning Place.
11815 Answer customer enquiries on the telephone in a wide range of contexts L3 C3 V6
11818 Demonstrate and apply product knowledge and/or service knowledge L3 C2 V6
11831 Apply skills and qualities of a salesperson in a retail or distribution environment L3 C6 V7
I am waiting for the results.